Turo, often described as the Airbnb of cars, is gaining popularity as a flexible alternative to traditional car rentals. It allows users to book vehicles directly from private car owners. But with this convenience comes a mix of feedback. Before deciding if it’s right for you, it’s worth examining what thousands of users and industry experts are saying.
Based on user feedback and expert analysis, Turo stands out for its unique car options and accessibility. However, many reviews also flag unpredictable issues, from last-minute cancellations to unexpected charges.
Platform Ratings and General Sentiment
Turo’s ratings vary depending on where you look. Trustpilot gives the service a 4.5 out of 5 based on over 50,000 reviews, suggesting many users are satisfied. On the other hand, Reviews.io reports a much lower score of 1.3 out of 5, with only 6 percent of reviewers willing to recommend it. ConsumerAffairs presents a more balanced picture, showing over 11,000 five-star reviews but also over 1,400 one-star complaints.
This polarised reaction points to a key takeaway: Turo works well for many but fails for others. Your experience likely depends on which host you book with and how much due diligence you do beforehand.
What People Like
One of Turo’s biggest strengths is variety. Users can book Teslas, vintage classics, or even off-road vehicles, often at a lower cost than traditional rentals. As seen in NerdWallet’s analysis, the platform offers flexibility, fewer restrictions on age, and the ability to pick up cars from convenient locations.
A common positive theme in ConsumerAffairs reviews is cost savings. Renters also appreciate the lack of added fees for common features like Bluetooth or CarPlay, unlike with rental giants like Enterprise.
In a Reddit thread, users praised hosts with good communication, well-maintained vehicles, and flexible schedules. Many highlighted how the 24/7 pickup via Turo Go was ideal for late-night arrivals or early departures.
What Users Dislike
Despite those positives, the platform has earned criticism. Frequent complaints include last-minute cancellations that leave renters stranded. An X post described a family’s vacation getting ruined after their Turo host cancelled at the last minute with no refund.
Poor customer service also appears frequently in complaints. One BBB review noted hours-long waits with no helpful resolution, especially when damage claims or safety concerns were involved. In fact, one X user, @kemindolo, called Turo a scam due to excessive fees.
Hidden or unclear fees come up often. NerdWallet notes that some renters pay young driver fees, trip fees up to 100 percent of the rental price, and cleaning charges that can hit $150 depending on the issue.
Another review shared how a BMW booked on Turo arrived with mismatched, leaking tires. Many users also mention insurance challenges, where claims weren’t covered despite paying for Turo’s protection plans.
Recent Developments in 2025
Turo has made changes this year, some aimed at improving the experience. In February, the company cancelled its IPO plans and by April, it had laid off 15 percent of its workforce (Mercury News).
This downsizing may affect customer support and platform performance. However, Turo is still investing in updates. The Winter 2025 host release introduced better trip controls for hosts. Also, changes to protection plans for trips after June 15 may impact refund and claim policies.
Another recent move is Turo’s integration with Uber Rent, aiming to expand reach.
How Turo Compares to Traditional Rentals
Compared to standard car rental services like Hertz or Avis, Turo often provides a wider range of vehicles and more flexible locations. For users who want to rent luxury or electric vehicles for short-term use, it can be a more affordable and convenient option.
However, the trade-off is predictability. Traditional rental companies offer consistent customer service, roadside assistance, and insurance coverage. With Turo, those depend heavily on the individual host and the protection plan chosen. If your priority is assurance over excitement, then Turo might not be your best option.
Summary Table: Pros and Cons
| Aspect | Positives | Negatives |
| Cost | Lower rates than rental companies; no fees for features | Extra charges like trip fees and insurance often increase final cost |
| Vehicle Options | Unique cars including luxury and electric models | Some vehicles poorly maintained or misrepresented |
| Convenience | 24/7 pickup; location-based flexibility | Last-minute cancellations leave users stranded |
| Host Experience | High-rated hosts are helpful and communicative | Some hosts issue false claims or fail to show up |
| Customer Service | Rare positive cases of support | Slow, unresponsive, often fails to resolve critical issues |
| Insurance | Coverage available, optional tiers | Often unclear, and some plans fail to cover actual incidents |
Tips to Reduce Risk When Using Turo
- Choose only highly rated hosts with recent positive reviews.
- Inspect and photograph the car before and after use.
- Read cancellation and fee policies carefully.
- Avoid renting luxury or rare vehicles unless you trust the host.
- Check with your credit card provider or insurance if they cover peer-to-peer rentals.
Final Thoughts
Turo brings a creative solution to vehicle access, especially for users who want something beyond the standard sedan. But the platform’s flexibility comes with risks. If you do your homework, pick your host carefully, and understand the platform’s limitations, Turo can be a great fit.
That said, for users who value peace of mind, platforms with structured customer support may still be better. Consider all your options carefully before booking.
